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Shipping

Delivery Information:

At our web store, we take pride in delivering your personalized Canvas prints to your doorstep, no matter where you are in the world**.

Order Process and Delivery Timeframe:

Each of our products is personalized and printed on demand, ensuring that every piece is tailored to your exact specifications.

Here’s how the order process works:

• When placing your order, you select the product, its dimensions, and the type of frame/stretcher/rolled up option. In the “SHARE THE TEXT YOU’D LIKE ON YOUR ARTWORK” field, specify the text you would like to appear on the artwork (or enter “No text” if you don’t want additional text). You can also include any additional details here, such as preferred font style, etc.
• After placing your order, you will receive a personalized design for approval within 48 hours (on business days).
• You have 7 days to approve the design or send us any feedback.
• If you send feedback, we will make the necessary adjustments and send the revised design for approval.
• If you neither approve the design nor provide feedback within 7 days, your order will be considered canceled, and we will refund your payment.
• If you approve the design, we will begin producing the physical version of your artwork. This process will take 3 to 7 business days.
• Once the physical product is ready, we will ship it immediately. Delivery times may vary depending on your location in Europe, typically ranging from 2 to 7 business days with the Standard shipping method and from 2 to 3 business days with the Express shipping method. In rare cases, delivery may take up to a maximum of 14 business days (for Malta and Cyprus maximum of 30 business days, typically 5-14 business days).

Delivery Costs:

The shipping cost depends on whether the artwork is framed, stretched on a stretcher, or unframed and rolled. Our goal is to offer the lowest possible delivery price, but due to geographical location, Malta and Cyprus have a different pricing structure compared to the rest of Europe.

Here are the delivery costs:

We understand the importance of reliable and timely delivery, and we strive to ensure that your order reaches you without delay. Should you have any specific questions or special delivery requests, please feel free to contact our customer support team.

Thank you for choosing our web store for your Canvas art, and we look forward to delivering exceptional artwork right to your door.

Exchanges and returns

Before any product is printed, the personalized design is sent to the customer for approval. At this stage, you can make any changes — such as modifying the text, font, or text placement — or even remove the text entirely. You also have the option to cancel your order at any time before approving the design. In such cases, we will promptly refund any payment made.

However, once the design is approved and sent to print, the product is considered personalized and cannot be returned or canceled. Since all of our products are customized to each customer’s specifications — including custom text or the choice of framing — they are not eligible for returns after this stage.

We recognize that issues may still arise during the delivery process.

Damaged Shipments:

Upon receiving your delivery, we kindly ask that you inspect the package in the presence of the courier. If the package is damaged, please request that the courier fill out a damage report (damage protocol). Additionally, take detailed photographs of both the damaged packaging and the product, ensuring to capture:

• The overall condition of the packaging and product to show the extent of the damage.
• Close-up photos of specific damages to both the packaging and the product.

Please fill out the provided claim form and send it along with the damage report and photos to our customer support team.

Our shipments are insured, and in the event of damage during transit, you have the following options:

• You can receive a refund for the damaged item.
• Alternatively, you may opt to receive a replacement for the same product.

We are committed to ensuring your satisfaction and will work diligently to resolve any issues promptly.

Your trust in our web store is greatly appreciated, and we strive to provide you with the best possible service for a seamless shopping experience.

For more information, please refer to our Terms and Conditions.

GPSR

• Printer: Epson SureColor SC-S80610, 9 colors, 12 passes
• Ink: Epson UltraChrome GS3, Eco-Solvent type
• Inner Wooden Frame (Does not apply to rolled canvas) Made from locally grown pine trees.
• Frames (Does not apply to rolled canvas and stretched canvas): Black, White, Pure Gold, Wood, Dark Wood – Pine wood frames, with a composite finish. Pink, Silver, Classic Gold – these are also composite frames, designed with a decorative metallic finish to achieve the gold and silver appearance.
• Hangers (Does not apply to rolled canvas): All framed and stretched canvases come with pre-installed metal hangers at the back. These are metal sawtooth hangers, suitable for standard wall mounting. They are designed to securely support the weight of the canvas, even for larger sizes.
• Canvas: 300 g/m², 99% cotton, 1% polyester
• Dimensions: For Rolled Canvas and Stretched Canvas the dimensions are equal to the dimensions selected when placing the order (+/- 1cm), for Framed Canvas the dimensions are larger by the width of the frame. For Black, Pink, White, Wood, and Dark Wood frames the external frame adds approximately 4.5x3.5 cm (width x height), meaning that, for example, a 30x40 cm canvas would have overall dimensions of about 34.5x43.5 cm (+/- 1cm). For Pure Gold, Silver, and Classic Gold frames, the external frame adds 5x4 cm, so in our example, the total size would be approximately 35x44 cm (+/- 1cm)
• Warranty: 2 years in the EU and UK as per Directive 1999/44/EC

GPSR Information/Producer:
SIA Printseekers, Contact email, Brivibas Street 323, Riga, Latvia, LV-1006